Return Policy
At Click & Kart, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free return policy that ensures a smooth and easy return process. Please take a moment to review the following guidelines:
1. Eligibility for Returns
- You can return most items within 7 days from the date of delivery.
- Items must be in new, unused, and undamaged condition with all original packaging and tags intact.
- Certain products (such as personalized or perishable items) are non-returnable, as specified in the product description.
2. Return Process
- To initiate a return, please contact us at clickandkartonline@gmail.com with your order details and reason for return.
- Our customer support team will guide you through the return process and provide you with a return address.
- Once your return is approved, please securely pack the items and send them back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the product is defective or damaged upon arrival.
3. Refunds and Exchanges
- After receiving and inspecting your returned item, we will notify you about the approval or rejection of your return.
- If your return is approved, we will issue a refund to your original payment method within 7-10 business days.
- If you prefer an exchange instead of a refund, please let us know, and we will provide instructions on how to proceed.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund based on your preference.
- Kindly include clear photos of the damage or defect when you contact us to ensure a quick resolution.
5. Non-Returnable Items
- Certain items, including but not limited to personalized products, gift cards, and products marked as final sale, are not eligible for return or refund.
6. Contact Us
If you have any questions or need assistance with your return, please contact us at clickandkartonline@gmail.com. Our customer support team is here to help and ensure that your return process is as smooth as possible.
Thank you for shopping with Click & Kart. Your satisfaction is our priority!
